Frequently Asked QUESTIONs

Below are a selection of frequently asked questions. If your question is not answered below, feel free to contact us to discuss any concerns in more detail.


Do I have to remove my clothes?

Some treatments require you to remove your clothes down to your underwear. Sports and remedial massages depending on the areas being treated will also require the removal of some clothes.

You will be kept modest at all times and all areas not being treated will be covered.


What should I do before a treatment?

Do not eat a heavy meal or drink alcohol immediately before your appointment.

You should shower (particularly if you have been playing sports) and remove any jewellery such as bracelets or necklaces.

If you have long hair please tie it back during the treatment. It is also advisable not to wear make-up as it will get smudged.


How long does a treatment take?

This is dependent on what you would like to achieve from your treatment. It is advisable to discuss this with the therapist when the appointment is made.

In general:
All full body treatments require 60 minutes

Massage for specific areas or injuries may take between 40 and 60 minutes dependent on the area(s) being treated and the severity of the condition.

Generally allow 40-50 minutes for a back, neck & shoulder treatment or a back and legs treatment.

For acupuncture, allow up to 40 minutes.

Can I bring a friend with me?

Yes. If you are more comfortable with a friend or relative in the treatment room you are very welcome to bring someone. However, in order for the client to gain most benefit from the treatment and allow the therapist to concentrate, we respectfully request that the person remains quiet during the treatment.

Children under 17 or clients who do not have capacity to consent to treatment are required to have a parent or carer accompanying them at all times.

I have heard that treatments hurt, is it painful?

Deep tissue massage and joint manipulation can be uncomfortable at times particularly if you have an injury.

During all treatments you will regularly be asked if the pressure is alright for you. If you are injured or suffering specific pain extra care is always taken. If at any point you want to stop the treatment you can tell the therapist who will do so immediately.


Are there any side / after effects of massage ?

Usually, the most noticeable side effect is a feeling of deep relaxation and you may feel sleepy. Your limbs can feel "light".

It is absolutely normal to get a reddening of the skin immediately after the massage, this should dissappear very quickly.

You may feel cold after the massage, this is a combination of the cooling effect of the oil on your skin evapourating and also the the blood vessels at the surface of your skin being dilated following treatment. This feeling will soon pass, but you may wish to bring something warm to wear afterwards.

If you have had some deep tissue work, you may get a slight ache or a slightly bruised sensation the following day. This is normal and will pass within a day or so.


I have eczema, can I have a massage?

Yes. You can have a massage if you have a non contagious skin condition such as eczema. However, if your skin is broken or you have open sores, that area will have to be avoided.

If you have a contagious skin condition such as ringworm or athletes foot , you may still be able to have a treatment depending on the extent of the infection. Please discuss this when you make the appointment.


What sort of treatment do I need?

Treatments are always tailored to meet the individual's needs so a combination of techniques are usually used.

Physiotherapy is always recommended for specific injuries. However, a stressed out person with swollen ankles and aching shoulders might have a treatment consisting of deep tissue work to ease the shoulders, followed by lymphatic drainage to reduce the swelling in the ankles and then more gentle therapeutic work to relieve stress.

Always tell the therapist what you hope to achieve from the treatment when you make the appointment to allow them to make an effective treatment plan.


Are you compliant with GDPR ?

Yes. Please read our Privacy Statement

Can you cure my bad back?

We can not guarantee to cure every injury, no therapist can. However, with our experience in physiotherapy, we are better placed than most therapists to diagnose and treat injuries.

Massage and / or acupuncture can be used to treat the symptoms by relaxing muscles which often can help ease pain. It increases blood and lymph flow to the injured area, facilitating the body's own healing process.

Our detailed physiotherapy assessment is always recommended to identify what structure is the underlaying cause of the problem thus allowing the most appropriate treatment plan to be selected to ensure you get the best results in the shortest time possible.

Best results may require several treatments and you maybe asked to carry out some simple exercises at home to address any issues that are contributing to the problem. Please discuss any injuries when you make the appointment.


Can your treatment help arthritis?

There are varying types and degrees of arthritis, the most common being osteoarthritis (OA) that commonly affecting the knees and hips. The National Institute for Clinical Excellence (NICE) recommend that manual therapy such as that provided by our physiotherapist should be used in conjunction with exercise therapy and pain relief medication to manage OA.

In addition to manual therapy, massage and acupuncture may help ease the muscle spasms around the affected joint providing symptom relief.

Research suggests that physiotherapy may in some circumstances help delay the need to have joint replacement surgery.


How often should I have a treatment ?

This is very much dependent on the individual, their condition and their level & type of activity.

If you have a painful condition or an injury in acute / sub-acute stages it is advisable to have treatments weekly or fortnighly. Post acute injuries may need monitoring every 3-6 weeks.

Maintenance treatments to prevent injuries and maintain flexibility are recommended 4-8 weekly for most, or more frequently for particularly active people.


Why didn't physio from my GP surgery work?

Physiotherapists who work for the NHS are under intense time and financial constraints so they may not have sufficient time or resources to provide you with as much therapy as they would have liked. This is not a reflection on the individual or the profession as a whole, just the tight financial situation the NHS is in.

Our hands-on approach is intended to provide relief of the symptoms, followed up with exercise to correct the underlaying cause or contributing factors to the problem.